SYSTEM LEADERSHIP IN HEALTHCARE · MEDiC26

Making healthcaresystems visible.

Systems Leadership for Healthcare Organisations of the Future — a working session on seeing the whole system, before trying to fix any part of it.

Date
26 August 2026
Time
9:00 AM – 2:00 PM
Venue
Hall 4, KLCC
SYSTEM
VISIBLE
People
Systems
Design
Risk
Organised by AdvancePact, in collaboration with global partners
AdvancePact and BECTA
Cambridge University Technical Services, Eastwood Park Training, University of Cyberjaya
Medical Device Authority Malaysia
MDEC
Why this matters now

Healthcare leaders face unprecedented complexity.

Ageing populations, rising demand, and increasing multimorbidity are pushing every healthcare system past what any one department can manage alone. The challenge is working across system boundaries.

How do systems succeed?

Leaders who treat the system as a combination of four perspectives:

People
Systems
Design
Risk
The challenge is working across system boundaries — not optimising any one of these in isolation.

What today's healthcare leaders are up against

Ageing populations are shifting the shape of demand across every care setting.
Demand on health and care services keeps climbing faster than capacity.
Multimorbidity means patients now cross more departments, teams, and handoffs than ever.
Making the system visible

See it as it is, then improve what you see.

What is going on?

  • Before anything can be improved, the system has to be seen as it actually is.
  • Mapping the elements of the system and their key interconnections is crucial.
  • Understanding the performance of the current system comes before redesigning it.

How can we make it better?

  • Once the system is visible, the work becomes finding real opportunities for improvement.
  • Identify the needs of the system, and how they can be met.
  • Co-design with patients and key stakeholders to support lasting improvement.

What you'll walk away with

01A common language for working with people, teams, and organisations on improvement.
02A way to make sense of complex, interconnected challenges.
03How to find an appropriate solution to the right problem.
04Practical grounding to become a better systems leader.
05A clearer read on what your organisation does well — and where the risk sits.
Learn with global experts

Three practitioners, one systems view.

Prof John Clarkson

Prof John Clarkson

CBE FREng
Director, Centre for Engineering Design
University of Cambridge, United Kingdom
Global leader, systems thinking
Duncan Bishop

Duncan Bishop

Chief Development Consultant, AdvancePact Sdn Bhd
Former Programme Director
Cambridge Consultants Ltd, United Kingdom
Healthcare systems design
John Thatcher

John Thatcher

Chief Executive Officer
Eastwood Park Training Ltd
United Kingdom
Human capital & competency
"Making healthcare systems visible" — the opening keynote on why the organisations that succeed in the future won't be the ones with the most resources, but the ones who can see their own system clearly.
Prof John Clarkson
Prof John Clarkson, CBE FREng
Director, Engineering Design Centre · University of Cambridge
Opening Keynote
MELSYS · LIVE PLATFORM VIEW
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Featured showcase · MELSys

Predictive healthcare engineering

From reactive maintenance to predictive healthcare operations — MELSys's Predictive Intelligence Platform turns asset data into decisions before failures happen.

Predict equipment failures
Optimise maintenance resources
Improve medical equipment availability
Support evidence-based replacement planning
Reduce service interruptions
Improve patient care continuity
Prioritise high-risk assets across the estate
Complexity is not the problem —
invisible complexity is.

The organisations that succeed in the future won't be those with the most resources. They'll be the ones who can see their system clearly.

See the system
Predict change
Prevent failure
Lead on complexity

Save your seat for 26 August.

Hall 4, Kuala Lumpur Convention Centre. 9:00 AM – 2:00 PM. Limited seats for this systems-leadership session.